Return Policy:

Due to the nature of our handmade products, all sales are final.

We do not accept returns, exchanges, or refunds for any reason.

Shipping Timeframe:

Most items will ship ~1-2 weeks from the date you purchase them.

This gives us time to ensure the items meet our quality standards, package them, and deliver them to our shipping provider.

Once your order has shipped, the package will travel through USPS.

Most U.S. orders are delivered via USPS within approximately 1 week. However, delivery times may be extended due to holiday shipping volumes or other unforeseen delays.

Shipping Costs & International Shipping

How much does shipping cost?

We currently offer free priority USPS domestic shipping on all orders over $80.

If your order is less than that amount, the cost of shipping will depend on your location and the shipping service you choose.

Will I be charged sales tax on my order?

By law, we are required to charge sales tax in particular locations.

How much sales tax is charged depends on your location, and it will be shown to you during the checkout process after you enter your address.

Does your shipping cost include VAT or customs fees?

No, the shipping we charge you only reflects how much it costs us to mail you your order from our facility.

Depending on the laws and regulations of your specific home country, you may be additionally charged VAT or customs fees when you receive your order.

Will I be charged VAT or customs fees, and how much do they cost?

Yes, you may be charged VAT or customs fees when you receive your order, depending on the laws and regulations of your specific home country.

You may find such information at the postal sites and resources for your specific country.

The fees you may be charged are mandated by your country and charged by your country.

Do you ship orders internationally?

At this time, we ship orders only throughout the United States. However, we may eventually expand our shipping locations to other locations worldwide.

If you are interested in purchasing our dice, but you do not live in the US, please let us know, so we can prioritize adding areas with the most interest!

Shipping Progress & Transit Updates

Where do you ship items from?

DarkRealm Dice Co. ships out of West Virginia, USA.

Will you provide a tracking number for my order?

We will email you with a tracking number once we deliver your order to the carrier.

Please allow 1-2 weeks for us to send you tracking information, and sometimes longer during high volume times, such as holidays.

If for any reason you do not receive your tracking number, please Contact Us and we will be happy to provide it to you.

How can I find the status of my order?

You can always Contact Us to check on your order's progress.

Why is shipping taking longer than expected?

We are a two-person company, so high order volume can cause slight delays.

However, we strive to provide an excellent shipping experience, so we try to communicate if such a delay is expected.

Lost or Damaged Items:

If your item is lost in transit, please contact the carrier (USPS) to locate your package.

Once the package has left our workshop, we no longer have control over its travel and responsibility for its delivery rests with USPS.

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If your item arrives damaged, please contact us at support@darkrealmdiceco.com within two weeks of receiving your package.

When reaching out, please indicate whether the damage appears to have occurred during shipping or if it seems to be a handmaking defect that may have been missed during quality control, and include clear photos of the issue.

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Please note that some blemishes are a natural part of the handmaking process, but major issues, such as drastically uneven faces or large bubbles, should not be present.

Please also note that sometimes you will not receive the exact dice set pictured in our listing photos. When we make multiple sets of the same style, we photograph one of those sets to represent that style. The fact that your set differs from the listing photos is part of the beauty of the handcrafting process: no two sets are exactly the same.